Policies, Warranty
& FAQ

Watch Affinity stands behind every timepiece we sell. We authenticate every watch before listing and stand by our descriptions. Our return policy is structured around two categories to ensure fairness for both our clients and our business.

Category 1 — Authenticity & Description Claims

If a watch purchased from Watch Affinity is found to be inauthentic, counterfeit, or materially different from what was described at the time of sale, the buyer has 14 calendar days from the date of delivery to initiate a return under this category.

Requirements:

• The buyer must submit a written statement to Watch Affinity describing the specific concern — what was expected versus what was received
• The claim must be accompanied by supporting evidence from a qualified, independent third party (e.g., a certified watchmaker, an authentication service, or an authorized manufacturer service center) confirming the item is not authentic or not as described
• The watch must be returned in the same condition in which it was received, with all original packaging, box, papers, accessories, and documentation included

Upon approval:

• Watch Affinity will issue a full refund to the original payment method within 5–10 business days of receiving and inspecting the returned item
• No restocking fee applies to verified authenticity or description claims

Watch Affinity reserves the right to inspect the returned watch and obtain its own independent authentication before approving or denying the claim, to deny claims that are not supported by credible third-party evidence, and to deny claims where the watch has been altered, damaged, or tampered with after purchase.

Category 2 — Buyer Satisfaction Returns

If a buyer is not satisfied with their purchase for any reason other than authenticity or description concerns — including but not limited to personal preference, change of mind, or the watch not meeting expectations — the buyer may request a return within 72 hours (3 calendar days) of the date of delivery.

Requirements:

• The return must be initiated within 72 hours of the delivery date (not the purchase date, in the case of shipped orders)
• The watch must be returned in original, unworn condition — no new scratches, dents, or damage of any kind
• All original box, papers, tags, accessories, and documentation must be included
• The watch must not have been sized, engraved, polished, or altered in any way after purchase
• Water resistance seals must remain uncompromised

Restocking Fee:

• Satisfaction returns may be subject to a restocking fee of up to 10% of the original purchase price
• The restocking fee compensates Watch Affinity for inspection, re-authentication, repackaging, and relisting costs
• The exact fee (0–10%) is determined at Watch Affinity's discretion based on the circumstances of the return
• The restocking fee will be deducted from the refund amount

The refund (less any applicable restocking fee) will be processed to the original payment method within 5–10 business days of receiving and inspecting the returned item.

How to Initiate a Return

Contact us within the applicable return window at info@watch-affinity.com or call (210) 983-0096. Please include:

• Your full name and purchase date
• The reason for the return and which category applies
• For authenticity claims: your written statement and third-party documentation

We will acknowledge your return request within 1 business day and provide shipping instructions or arrange an in-person drop-off. Do not ship a watch back without first receiving return authorization from Watch Affinity.

Shipping & Risk of Loss

• For local transactions (San Antonio area), returns must be made in person at our location
• For shipped orders, the buyer is responsible for return shipping costs and must use insured, trackable shipping
• Risk of loss transfers to the buyer during return transit — Watch Affinity is not responsible for items lost, stolen, or damaged during return shipping
• We strongly recommend using the same level of insurance as the value of the watch

Non-Returnable Items

• Watches sold as-is or clearly marked as final sale at the time of purchase
• Special orders and watches sourced at the client's specific request
• Consignment pieces where return terms are set by the consignor
• Watch straps, accessories, and service work

All sales on jewelry items are final unless otherwise agreed in writing at the time of sale.

Dispute Resolution

If a return claim is denied and the buyer disagrees, Watch Affinity will make a good-faith effort to resolve the dispute directly. If a resolution cannot be reached, both parties agree to pursue mediation in the State of Texas before initiating any legal action.

Every watch sold by Watch Affinity is backed by our one-year Watch Affinity Warranty, separate from and in addition to any remaining manufacturer's warranty that may accompany the timepiece.

What Is Covered

Our warranty covers defects in materials and workmanship that arise under normal use — what the industry refers to as factory defects. Covered issues include:

• Movement failure or malfunction not caused by external impact or misuse
• Defective crown, pushers, or winding mechanism arising from manufacturing fault
• Failure of the case back seal under normal non-submersion conditions
• Dial or hand defects present at the time of sale or discovered within the warranty period

What Is Not Covered

The Watch Affinity Warranty does not cover damage caused by the owner or by circumstances outside of normal watch use. Excluded conditions include:

• Physical damage — drops, impacts, scratches, dents, or broken crystals
• Water damage resulting from improper use, submersion beyond rated depth, or compromised seals caused by the owner
• Damage from unauthorized service, modification, or repair performed by any party other than Watch Affinity or an authorized service center
• Normal wear and tear, including worn crown gaskets and aged leather straps
• Battery depletion on quartz movements
• Magnetic damage or damage from exposure to extreme temperature or chemicals
• Cosmetic issues including surface scratches on the case, bracelet, or crystal acquired after purchase

Warranty Service

To make a warranty claim, contact us at info@watch-affinity.com or call (210) 983-0096 with your purchase information. All warranty repairs are performed by Watch Affinity or an authorized partner service center. Warranty repairs do not extend the original warranty period. We reserve the right to repair or replace a covered item at our discretion.

By accessing or using the Watch Affinity website (watch-affinity.com and watchaffinity.com), you agree to these Terms of Use. If you do not agree, please do not use this website.

Website Use

This website is provided for informational and commercial purposes related to Watch Affinity's products and services. You may not use this site for any unlawful purpose or in a way that could damage, disable, or impair the site or interfere with any other party's use. Unauthorized scraping, automated access, or reproduction of content without our written consent is prohibited.

Product Information & Pricing

Watch Affinity makes every effort to ensure that watch descriptions, photographs, and pricing displayed on this website are accurate. However, inventory, pricing, and availability are subject to change without notice. All watches shown on this site are pre-owned unless explicitly stated otherwise. We reserve the right to correct errors and to cancel or refuse any order or inquiry resulting from inaccurate information, including pricing errors.

Independent Reseller — No Brand Affiliation

Watch Affinity operates as an independent secondary-market reseller of new and pre-owned luxury timepieces. Watches in our inventory are acquired through private sales, trade-ins, estate acquisitions, and other secondary-market channels — not through authorized brand distribution networks.

Pre-Owned & New Inventory Disclaimer

Watch Affinity carries both new and pre-owned luxury timepieces. Condition and provenance are disclosed at the time of sale. Pre-owned watches may show signs of prior wear consistent with their age and use history. Watch Affinity authenticates all inventory but makes no representation that any pre-owned watch retains its original manufacturer's warranty unless specifically stated and documented at time of sale. New old stock (NOS) or unworn pieces are described accurately based on our assessment at time of acquisition.

Intellectual Property

All original content on this website — including text, photography, and design — is the property of Watch Affinity or its licensors and is protected by applicable intellectual property laws. Brand names, logos, and trademarks of watch manufacturers referenced on this site belong to their respective owners and are used for product identification purposes only. Their use does not imply any affiliation, authorization, endorsement, or sponsorship.

Limitation of Liability

Watch Affinity's liability for any claim arising from a purchase or the use of this website is limited to the purchase price of the item in question. We are not liable for indirect, incidental, or consequential damages of any kind. This website and its content are provided "as is" without warranty of any kind beyond what is expressly stated in our warranty policy above.

Changes to These Terms

Watch Affinity reserves the right to update these terms at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms. All disputes are governed by the laws of the State of Texas, with exclusive jurisdiction in Bexar County.

Questions about these terms? Contact us at info@watch-affinity.com.

Watch Affinity respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

• Contact information you provide voluntarily — name, email address, phone number, and message content — when you submit a form on our website (contact, repair request, sell & trade, newsletter).
• Purchase and account information when you make a purchase in-store or create a member account, including transaction history and tier status.
• Usage data collected automatically when you visit our website — pages viewed, time spent, browser type, and general location. This is collected via Google Analytics and is used in aggregate, anonymized form.

How We Use Your Information

• To respond to your inquiries, service requests, and form submissions
• To process purchases and manage your Collector's Circle membership and Affinity Credits
• To send transactional communications related to your account or purchase
• To send newsletters or promotional communications you have opted into (you may unsubscribe at any time)
• To understand how our website is used so we can improve it

Information Sharing

Watch Affinity does not sell your personal information. We may share your information with service providers who assist in operating our business (email delivery, payment processing, website hosting) under confidentiality agreements. We may disclose information where required by law.

Payment Security

Watch Affinity uses Stripe for payment processing. We do not store credit card numbers on our servers. All payment data is handled by Stripe in accordance with PCI-DSS standards. Please review Stripe's Privacy Policy for details.

Cookies

Our website uses cookies primarily through Google Analytics to understand visitor behavior in aggregate. We do not use cookies to track you personally across other websites. You may disable cookies in your browser settings, though some site features may not function as intended.

Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at info@watch-affinity.com. We will respond within 30 days.

Contact

Watch Affinity  ·  11808 Wurzbach Rd, San Antonio, TX 78230  ·  info@watch-affinity.com  ·  (210) 983-0096